Processing Orders:
All orders received before 12pm PST Monday through
Friday (except Holidays) will be processed the next business
day. Orders received after 12pm PST on Friday will be
processed the following Monday.
Payment Procedure:
Carrie Scott accepts Visa, MC, AMEX and Discover. If
you are experiencing difficulties during checkout or
would like to pay with Money Order, a cashier or personal
check, please contact customer service at 310.315.1716
or info@carriescott.com.
Gift certificates are available for purchase through
customer service.
Sales Tax:
Orders shipped to addresses in California only will
be charged applicable sales tax. Based on Constitutional
guidelines of interstate commerce, states can only require
businesses to collect sales tax in states where they
have business operations.
Shipping Policy:
Orders may be shipped domestically via UPS Ground,
3 Day Select, 2nd Day Air or Next Day Air. International
orders will be charged a flat $35 fee and will be shipped
via United States Postal Service. UPS does not ship to
a PO Box address, please contact Customer Service to
arrange an alternate shipping method or with questions
at 310-315-1716 or info@carriescott.com
Return Policy:
Carrie Scott wants you to be completely satisfied with
your purchase. Unused, full priced merchandise may be
returned or exchanged within 15 days or the purchased
date. All purchases on sale items are final and a store
credit will be issues. Shipping on returned merchandise
is non-refundable and Carrie Scott will return credit
in the original form of payment or store credit. Allow
1 to 2 weeks to process a refund. Special orders are
final sale. Paypal and cash orders will be refunded w/store
credit. Please send all returns and exchanges insured
with proof of delivery to: Customer Service c/o Carrie
Scott, 813 18th Street, Santa Monica, CA 90403.
Expedited Exchange:
Call customer service to ensure the merchandise you
want is in stock. Carrie Scott will process the order
immediately, waive shipping fees and charge your account
for the new merchandise. While waiting on the new shipment,
send back the original item and Carrie Scott will credit
your account upon receipt.
Standard Exchange:
Please send back unused, full-priced merchandise for an
exchange with a description of the item(s) you would like
instead. If the item(s) is not available, you will be contacted.
Jewelry and sale items will be issued a store credit only.
Please send all returns and exchanges insured with proof
of delivery to: Customer Service c/o Carrie Scott, 813
18 th Street, Santa Monica, CA 90403. Carrie Scott is not
responsible for lost items. |
